Return Policy

RETURN AND REFUND POLICY

At FitFlex, customer satisfaction is important to us.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase must be provided.

NON-RETURNABLE ITEMS 

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Include photos of the issue so we can assist you as quickly as possible.

REFUNDS

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

EXCHANGES

We only replace items if they are defective, damaged, or incorrect upon arrival.

CONTACT

For return or refund inquiries, please contact us through our website’s contact page.